Delivery
Our main delivery method is by courier - a signature is required.
This means you must be at the delivery address to sign for your order as you receive it. In most cases this should guarantee next day delivery. If you are at work during normal business hours, we recommend using your work address for delivery. Please ensure your company name is included in the address details if relevant for the courier.
Cost of delivery
The standard fee for delivery anywhere in Australia is $9.50. If your purchase weighs more than 3 kilograms, the cost for delivery may be greater than this standard fee. If this applies, aimbooks will contact you prior to dispatching your item(s).
General
Couriers only deliver Monday to Friday. Goods dispatched on Friday will generally be delivered the following Monday.
Overseas Deliveries
Orders for overseas delivery can be delivered by Australia Post, Fedex or DHL. The cost of overseas delivery is largely governed by the weight of the goods. aimbooks will contact overseas customers to confirm the cost and method of delivery.
What happens when some goods are unavailable
On occasions books will be out of stock in our warehouse. When this happens aimbooks will immediately fulfil that part of the order that is available.
We will notify you of the expected receipt date for the balance of the order. The balance of the order will be delivered free of delivery charges.
If the title is available from a local distributor delivery should be within 1-2 weeks. If, however, we have to purchase the title from overseas, depending on availability, delivery could take 4-6 weeks. We will notify you of the expected delivery date.
How long will it take to receive my order?
Orders to be delivered within Australia, once packed, should be received within 3-5 days. International orders should be received within 5 days of packing. Please refer to your confirmation email to access your order status online.
If you order multiple books and they are not all in stock, we will advise you of their anticipated arrival times, and seek your delivery instructions.
Multiple deliveries for the same order
At this time, if your order contains titles that are in stock and ready to ship, as well as titles that are out of stock and must be back-ordered, we will send the back-ordered items to you free of an additional postage or freight charge. This applies to Australian destinations only.
For overseas orders we will ask you whether you wish to have the total order held or pay an additional freight charge when the back-ordered titles come in.
