Nowadays, problem solving by a systematic method is a core competency that should be mastered by all of us. This 158-page spiral-bound booklet provides a proven and practical seven-step problem-solving method that is based on root cause analysis and innovative solutions. Its tools and techniques can easily be learned and used to remove barriers to higher levels of performance and, when necessary, to implement corrective measures. Fans of the popular Memory Jogger booklets will know already the huge value that these diminutive little books represent. They're small enough to fit in your pocket - but big on tips and ideas that can help you to improve both your own and your organisation's performance.