In this book the authors identify and demonstrate how performance at three levels (worker: individual/team, work: process/practice, workplace: organization) impacts results in organizations. They also show how to scale performance improvement activities and apply them successfully to projects or initiatives of various sizes.

This is a practical guide to the field of Human Performance Technology, communicated in straightforward language and gives a broad audience access to solid, research-based methods and tools for improving the performance of people at any and all levels of organization.