Information Technology (IT) represents a large global market. Yet despite its size, ample evidence indicates that few IT projects actually succeed or turn out well. Nobody knows this better than author K. Scott Proctor. With extensive experience working across the field of IT in both small start-up enterprises and large companies like GE, he understands what it takes to excel at this endeavour, and with this new book, he shows how doing a better job of optimising and assessing IT can lead to improvements in business project execution.

Divided into four comprehensive parts, this reliable guide focuses on optimising and assessing how various components of IT – including people, processes, and technology – support and work with broader business strategies and operations. To help you achieve this goal, Proctor introduces the concept of the IT Pillars Model (IPM) for optimising and assessing IT and provides a solid foundation for where and how the IPM fits into the overall operations of a business.

In order to put the IPM in perspective, Proctor takes the time to examine each aspect of this model in the context of case studies related to both the mature growing organisations. Along the way, he also introduces analytical tolls you’ll need to be familiar with – such as return on investment (ROI), benchmarking, and metrics – and discusses a series of useful reports for IT optimisation and assessment.