ITIL (Information Technology Infrastructure Library) promises to help IT organizations streamline and integrate their operations, dramatically improving efficiency and delivering greater business value. Interest in ITIL is taking off: all over the world, enterprises are spending heavily on consultants to get new ITIL projects off the ground. Even so, many ITIL initiatives fail. Now, for the first time, there's a comprehensive best practice guide to succeeding with two of the most crucial and challenging parts of ITIL: change and release management. This business-focused book brings together solid expertise gained from real implementations across multiple industries.

Readers will discover where to invest, which traps to avoid, and how to build successful, long-term change and release management practices that deliver real return on investment. They will find detailed guidance on each process, integrated into a comprehensive roadmap for planning, implementation, and operation - a roadmap they won't find anywhere else.