To provide the ultimate in customer service, every member of the service team needs to turn customer service interactions into "peak experiences." Filed with remarkably effective techniques that borrow from principles of psychology. This book presents a unique step-by-step program that lets you,
· Connect with customers' individual personalities
· Use the "secret phrases" that make customers feel great
· Tell them anything without upsetting them
· Stop having to say "no" - permanently
· Defuse any crisis and take command of each interaction - even with your most difficult and unclear customers

Adapting scientific research into remarkably easy-to-apply practices, Great Customer Connections will help you revolutionize the service experience - both for your customers and your team.