Willian Ury, co author of " Getting To Yes" the classic best seller on negotiation, now presents a proven five step strategy for tackling the very thorniest aspect of the subject - dealing with people who won't deal. Discover how to: stay cool under pressure, disarm angry adversaries and break through resistance, stand up for yourself without provoking opposition, deal with underhand tactics and dirty tricks, find mutally agreeable solutions and use power constructively to reach agreement.