Best Service Is No Service - How to Liberate Your Customers From Customer Service Keep Them Happy And Control Costs
By Price, Bill & Jaffe, David
ISBN: 9780470189085
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Customer Mania - The One Minute Manager And A Customer Focused Company
By Blanchard, Ken & Ballard & Finch, Fred
ISBN: 9780007210503
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Human Sigma - Managing The Employee Customer Encounter
By Fleming, J
ISBN: 9781595620163
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Managing Customer Relationships
By Peppers, Don & Rogers, Martha
ISBN: 9780470423479
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Managing Knock Your Socks Off Service
By Bell, Chip R. & Zemke, Ron
ISBN: 9780814473689
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Measure What Matters To Customers - Using Key Predictive Indicators
By Baker, Ronald J
ISBN: 9780471752943
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Moments Of Truth
By Carlzon, Jan
ISBN: 9780060915803
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Raving Fans - A Revolutionary Approach To Customer Service
By Blanchard, Ken & Bowles, Sheldon
ISBN: 9780006530695
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Shut Up Let The Customer Speak
By Capp, Peter
ISBN: 9780980599701
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Take Their Breath Away - How Imaginative Service Creates Devoted Customers
By Bell, Chip R. & Patterson, John R.
ISBN: 9780470443507
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