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Continual Service Improvement Based On ITIL V3

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Continual Service Improvement Based On ITIL V3
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Details
Author Inform-IT
ISBN 9789087531287
Year Published 2008
Publisher Van Haren Publishing
Binding Type Soft Cover
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Description

The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3 . A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. What are the key service management processes? What is the lifecycle approach?