Make your workplace less stressful and more productive.

Anger and conflict are big issues in today’s workplace. Indeed, too often someone at work expresses anger, or gets into conflicts, in ways that range from inappropriate to high-risk. Such anger usually disrupts teamwork and lowers productivity. At times, it results in violence that can traumatise the workplace.

Whatever the manifestations, angry employees can create an environment that is negative, hostile, and frightening. As a result, many employers face legal pressures to better deal with such volatile environments. Furthermore, productive employees recognise that such a workplace is no fun; many leave for better manager work environments.

So just how angry is your workplace? How do you either as a manager or employee deal with anger and conflict? Can you identify the causes of anger? So you avoid taking appropriate actions that could lead to permanent solutions? Are you familiar with eight appropriate ways to deal with anger in the workplace? Have you formulated short-term, ad hoc solutions or are you dealing with anger in a systematic, long-term manner?

Extremely well-organised and illustrated with over 50 behavioural models, here’s the book that addresses one of the most important issues affecting productivity and retention. Whether you’re a manager, supervisor, employee, or temp, this book will show you the best and easiest ways to handle your manager’s co-worker’s, and subordinates’ anger – as well as your own!